Fitness Warehouse Ltd is a leading supplier of fitness equipment to gyms and sports clubs across the UK. With their business growing and paperwork increasing, they approached Tienda Digital to provide a solution to help streamline their business.
Tienda Digital solution included a central CRM system, which provides instant information to their in-house staff, as well as an iPad app, to allow their field engineers to provide realtime updates. These updates include notes, photos and customer sign-off, which are sent directly to their online system, reducing the delays created by processing paperwork.
The system has been in place and used by their staff and engineers since late 2014 and has saved countless hours that would have been spent scanning, cataloging and filing paper documents. Their improved administration system gives them a more responsive piece of software and allows Fitness Warehouse to answer customer queries in an instant.